Online Return Policy
Effective Date: 8-1-24
Thank you for shopping with Nothing But Water. Please read our return policy carefully to understand your rights and obligations when making a purchase on our website.
All Sales are Final
All sales made through our online store are final. This means that once you purchase an item, it cannot be returned, exchanged, or refunded. We encourage you to review your order carefully before completing your purchase to ensure that you are satisfied with the items you have selected.
Rare Instances for Return
In rare instances, we may review returns under specific circumstances. These circumstances include:
1. Defective or Damaged Items:
– If you receive a defective or damaged item, please contact our customer service team. Provide your order number and a detailed description of the issue, along with photographic evidence if possible.
– We will assess the situation and review your order accordingly.
2. Incorrect Items:
– If you receive an item that is different from what you ordered, please notify us. Include your order number and details of the incorrect item.
– We will review your claim and assess your order accordingly.
How to Request a Review
To request a review under the rare instances described above, please follow these steps:
1. Contact Us:
– Email our customer service team at thewaterexperts@gmail.com or call 1-888-929-9907.
– Provide your order number, detailed description of the issue, and any supporting evidence (e.g., photos of the defect or damage).
2. Wait for Review:
– Our team will review your request and respond within 5 business days.
– If your review is approved, we will provide further instructions.
Contact Information
For any questions or concerns regarding our return policy, please contact us: 201 6th St NE, Ruskin, FL 33570
Email: thewaterexperts@gmail.com
Phone: 1-888-929-9907
Thank you for your understanding and cooperation.
Sincerely,
Nothing But Water Trust & Safety Team
